Multi User Install *HELP*

Multi User Install *HELP*

Postby Waybos » Thu Jun 16, 2011 12:08 am

Hi,

I am currently running a Evaluation version of CADTempo. The problem is that IT came and installed it on another user's pc(for monitoring purposes), but had to log him off to perform the installation. When I run the viewer, I can't see him in the member list.

Could I be so bold as to ask for a step by step installation guide?
When prompted for user info at the setup prompt, is it imperative I enter the same exact same company name in the fields?
I then selected Logger installation on his pc (mine was Full Installation)
I have installed the viewer on a server drive (\\Ipsjobdata\Jobs\ACADE\CadTempo)& have installed the Logger and Logs in the same place.

Thanks in advance.
Wayne
Waybos
 
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Re: Multi User Install *HELP*

Postby Patrick Hughes » Thu Jun 16, 2011 3:05 pm

Hello Wayne,

There are a couple of gotchas for a multiple user installation.

The first thing to consider is the primary install which is when you perform a "Full Install". This will determine the Privacy Code that will allow the viewer to decode and display the pertinent information of the various users and file logs.

Subsequent installs (whether they be Full Installs or not) should be directed to the same location if you wish to view that user's information. There may be a case when you want to select a different location - for instance if you want to keep departments separated.

So the most important thing is that the various *.ini file have a matching Privacy Code. This value can be changed manually. The files to examine are: CadTempo.ini and SetUp.ini. Both files are located in the Configure sub directory of the file program location. You may need to adjust Windows Explorer setting to allow viewing of system or hidden files.

One more value within these files that must correspond with each other is the CommonFileLocation.

If manually changing either of these values it is import to have no spaces before or after the "=" sign.

The other consideration is whether or not the user has actually had recorded data logged. A user is initially added to the user list as the viewer program detects the user's recorded time. The most straight forward detection would occur when you navigate to the "Session" window in the viewer. If the user is not detected the likely cause(s) would be:
1) The session data file location differs from one user to the other.
2) The user's recorded data falls outside of the date range that is selected in the calendar.
3) The recorded data has not been saved to the log as yet. Please note the session time is not written until all monitored programs have closed.
4) A bug in the program.

It is not imperative to have the names match, the user name and the company name prompt can have varying values.

There is a multiple user installation guide that can be downloaded from the main CadTempo home page. If you have downloaded that and found it to be confusing or have additional questions please let me know.

Thanks,
Patrick Hughes

http://www.engds.com
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Re: Multi User Install *HELP*

Postby Waybos » Thu Jun 16, 2011 6:47 pm

Hi Patrick,

Would I run into any problems if I don't have full administrator rights? I am restricted to some admin rights by our IT dept. and I am wondering if some of my issues might be related to this. I have installation rights on my laptop, but don't think I have these rights on desktops... :roll:

Regards
Wayne
Waybos
 
Posts: 5
Joined: Wed Jun 15, 2011 6:02 am

Re: Multi User Install *HELP*

Postby Patrick Hughes » Thu Jun 16, 2011 8:32 pm

Much depends on the operating system.

My own experience is not a good indicator because I only have experience with Windows 2k and XP and I've gotten into the habit of running with full administrative rights.

Typically when you perform an install, rather than double clicking the installer.exe you might want to right click the installer and select Run as... which will then prompt you for credentials as an administrator. Of course then you will be required to provide the administrator's user name and password.

Windows 7 is a little trickier still from my understanding. Even administrators are limited to what they can do and certain functions require elevation of permissions.

Perhaps it would be best to involve your IT specialist, but before having him or her perform the install have them look over the multi-user install guide.

On a multi-user install it is imperative to install the logger and the data file locations in a directory where the common user has read and write permissions. The installer attempts to grant these permission upon installation but if the installer is not run with full rights the permissions may fail to be granted.
Patrick Hughes

http://www.engds.com
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